Questions & Answers

presonus 16.0.2 won't show up on my macbook anymore?

0 votes
asked Oct 19, 2015 in Classic Mixers by alejandroibarra (200 points)
my presonus 16.0.2 was working fine the other day but when i plugged it in today my macbook didn't read it anymore?

1 Answer

+1 vote
answered Oct 19, 2015 by jacobduley (1,050 points)

Make sure no other FireWire devices are attached before you begin troubleshooting.

All of the PreSonus FireWire based mixers and audio interfaces should show up on the FireWire device listing in System Profile.

  • Applications > Utilities > System Profiler (or System Information, on newer OS X versions)
  • Look under Hardware > FireWire to see FireWire devices

If you don't see the mixer listed here then you'll need to do some troubleshooting. Although there is a great guide over on the Knowledge Base portion of the site, I'll summarize here.



1) If the mixer is showing up in the System Profile then you probably have a driver issue.
    (Find the right driver for your system here. Make sure you read the release notes.)

2) The mixer doesn't show up on the FireWire device list or if you see an error in red then it's probably best to contact support.