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After my last firmware updates some of my faders are not working.

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asked Sep 21, 2017 in StudioLive Series III by onasiseffah (150 points)
I am using a new studiolive 32 series III. Updated the firmware with the latest. Right after 4 of my faders a not working . Also my scene saves did not work as expected after recall so my system is not sounding as well as the first time. What do I do?

1 Answer

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answered Sep 25, 2017 by Michael Martin (85,770 points)
 
Best answer

Try performing a Factory Reset (User Data erase) to see if it solves the issue:

https://support.presonus.com/hc/en-us/articles/115001731123-StudioLive-Series-III-Factory-Reset

This will wipe all user data including scenes and presets. However, it may correct any software issues you're seeing (like scenes not recalling).

If this does not help, please contact Technical Support via Support ticket from your account portal to do further troubleshooting.

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