How to update StudioLive Series III Rack Mixer firmware
Your StudioLive Series III Rack mixer can be updated in two different ways using the UC Surface software. The following instructions will detail each method. Please be sure to review all instructions before updating your StudioLive Series III Rack mixer.
Steps for the firmware update methods available are listed below.
Updating using UC Surface
There are two methods of updating your StudioLive 32R mixer with UC Surface. One involves dragging and dropping the firmware image file that you download from your my.presonus account, and the other is an online network update, where UC Surface connects to the internet, pulls down the latest firmware for you mixer, and automatically installs it.
Drag and Drop method
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Download the firmware update file for your StudioLive Series III Rack mixer from your My.Presonus account. Please review all instructions before updating your mixer.
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Open the folder where downloaded to and locate the zip file you just downloaded. It will be a .zip file named with your mixer’s model number and the new firmware version (e.g. 32R_SeriesIII_Rack_12719.zip).
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Depending on your system preferences, the firmware folder may not automatically be uncompressed from the .zip file. To expand/unzip it, simply double-click it.
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In the unzipped folder you will find the firmware update file:
- ar32upgrade.img
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Open UC Surface and connect to your StudioLive 32R mixer.
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Click on the Gear icon in the top right corner of the UC Surface window to go to the UC Surface Device Settings page.
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Select the ar32upgrade.img file on you computer and then drag it over and drop it on the Version Info section of the Settings page.
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UC Surface will immediately send the firmware update file to the mixer and it will begin the firmware update. A progress bar will show in UC Surface as the firmware is transferred to the mixer.
As the update proceeds on the mixer, you'll see the Control LED lit solid blue and the Power LED blinking yellow
Once the update completes, the mixer will automatically reboot
NOTE: Update via UC Surface over USB takes noticeably longer than updating with UC Surface over a network connection. It can take up to five minutes, so be patient and allow the mixer to complete the process and reboot itself. If after five minutes the mixer has not rebooted and is still blinking the Power light yellow, you may manually power cycle the mixer and check to see if the update has completed. If it has not updated, it would be recommended to disconnect USB, connect the mixer to your network via Ethernet, and perform the update from UC Surface over the network connection.
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Once the mixer has rebooted, it is now updated and ready to use.
You can confirm that the firmware was updated correctly by checking the Firmware screen on the mixer or the Version Info section in UC Surface for the reported firmware version.
Network Update method
- On a computer that is connected to the internet, open UC Surface and connect to your StudioLive 32R mixer.
- Click on the Gear icon in the top right corner of the UC Surface window to go to the UC Surface Device Settings page.
- In the lower left section under Version Info, click the Check Firmware Update button.
- UC Surface will connect to your my.presonus account and check for an available firmware update
NOTE: UC Surface requires access to your PreSonus Account in order to check for and perform the firmware update. The first time you do a network update, you will need to enter the Username and Password for your my.presonus account. On Mac OS, you may also be asked to allow Keychain Access, which you have the option to Allow once or Allow Always.
- If there is a firmware update available, you will see a dialog like this:
You can click Yes to continue.
If your mixer's firmware is already up to date, you will see a dialog like this:
In this case, you do not need to update the mixer's firmware as it is already up to date. You can click OK to close the dialog, or Update Anyway to force a firmware update.
- Once you begin the update, UC Surface will download the firmware image and then send it to the mixer to be installed.
NOTE: The firmware image file will actually be saved to your Downloads folder on your computer. You will now have a local copy of the firmware that you can use at a later time if needed.
NOTE: Update in UC Surface over USB takes noticably longer than updating with UC Surface over a network connection.
- As the update proceeds on the mixer, you'll see the Control LED lit solid blue and the Power LED blinking yellow
Once the update completes, the mixer will automatically reboot
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Once the mixer has rebooted, it is now updated and ready to use.
You can confirm that the firmware was updated correctly by checking the Firmware screen on the mixer or the Version Info section in UC Surface for the reported firmware version.
