Questions & Answers

Corrupt score in notion iOS for ipad

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asked Oct 9, 2017 in Notion iOS by stephanesuppervielle (150 points)
Hi,

I had a score I had been working on fr weeks. Yesterday apple upgraded the iOS software and since then I cannot open that score any more. There were lyrics, chords, melody in there. I cannot open the score from my iPhone either (iCloud sync was on). I can open other scores but not the one I need!

Please help me recover that file or at least export it into PDF so I can then start from scratch but with the PDF doc in front of me

Thanks

1 Answer

0 votes
answered Oct 10, 2017 by TechSupport77 (195,990 points)
 
Best answer
If you haven't done so already, you will want to log into your my.presonus.com account and submit a ticket from the "Support" tab.  Make sure that you attach the problematic score to that ticket and someone from PreSonus will assist in recovering it.  If you need help getting the file out of your iOS device, please look at the article below.

https://support.apple.com/en-us/HT201301
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