Its still not recognizing it. I have made sure all plug ins are 64 bit. I have added the plug in, saved, closed the program and I get a ToonTrack (EZ Mix, Superior Drummer 3) folder on the left side of the screen under Files, but the folders are empty. I have uninstalled every program (ToonTrack, Presonus, Sonar Platinum, Helix Native) reinstalled every program and nothing. For giggles, I uninstalled PreSonus and reinstalled Platinum and ToonTrack and Helix Native show up.
Everything is working as a stand alone. I can open EZ Mix and fully operate on its own. Same with Superior Drummer and Helix Native. I have watched numerous videos and everything I have tried, I get the same result. A toontrack file with an empty folder.
Sweetwater tried to remotely fix and they cannot do it either. They say they have never seen this before.
So, this is where I am at with this situation as of 12/4/2017.