Questions & Answers

My presonus account email adress is deleted. Will this affect my chances of getting into my account?

0 votes
213 views
asked Jan 6, 2018 in Customer Account Portal by harrisdandrade (200 points)
reshown Jan 6, 2018 by harrisdandrade
I deleted my email adress accociated with my online account. Don't worry! I am still able to log on to my account and download purchased products. I downloaded Serato DJ and had to buy it again when this happened. How could I have been so foolish and done this! My question is, do you think that at some point personus will ask for a verification email and I will be screwed? I do not want to waste my money like this!

1 Answer

0 votes
answered Mar 27, 2018 by AlexTinsley (764,250 points)
selected May 31, 2018 by AlexTinsley
 
Best answer
Register a new my.presonus.com account with your new email address, then log a support request with your new email address through the support portal at https://support.presonus.com, so a support tech can assist you with getting your assets moved over. Proof of purchase may be required by the tech to confirm ownership as transferring assets between old and new emails accounts.
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