Questions & Answers

I created wrong account at wrong email and put activation code to this

0 votes
asked Jan 18 in MyPreSonus Questions by bartoszwadowski1 (150 points)
I have Product bought and put a licence to wrong email, now I have created proper email but I can not added this hardware can you help me ? I have original numbers, if you can help me at this please send me email which was created yesterday because I remember password but don’t remember email name.

1 Answer

0 votes
answered Jan 18 by johnellard (3,010 points)
selected Mar 5 by AlexTinsley
Best answer
Go to and login to your account with the old email address. Go under Support and create a ticket with PreSonus Support. They may tell you that you can use the transfer procedure to move it from old email to new email, as though you had sold it to someone with that new email address. But don't take my word on that, check with PreSonus Support.

You need help from PreSonus Support. This is community-based help here--users helping other users--not a part of PreSonus Support.