Questions & Answers

registering problem

+1 vote
asked Nov 30, 2015 in FireStudio Series by (160 points)
edited Dec 3, 2015 by Jon T

 i try to register my product with the serial number and it respond invalid serial number!!!!


 thank you


**System moderator removed the serial number you listed as they are not allowed here to prevent theft**
commented Dec 12, 2015 by AlexTinsley (909,960 points)
Two possible reasons.
1) The product is so old that the serial number pre-dates our registration system.
2) The product if purchased used is registered to someone else, you must contact the previous owner to have them un-register it, and if you can't do that then you have to file a support ticket as mentioned below

1 Answer

+1 vote
answered Dec 3, 2015 by Jon T (5,940 points)
selected Dec 12, 2015 by AlexTinsley
Best answer
This situation will require you to submit a technical support ticket through your account at

Verification will be required that cannot be submitted in this area as it is not a secure site.

Kind regards,