Questions & Answers

registering problem

+1 vote
1,421 views
asked Nov 30, 2015 in FireStudio Series by (160 points)
edited Dec 3, 2015 by Jon T
hi,

 i try to register my product with the serial number and it respond invalid serial number!!!!

 WHY???

 thank you

 laurent

**System moderator removed the serial number you listed as they are not allowed here to prevent theft**
commented Dec 12, 2015 by AlexTinsley (827,270 points)
Two possible reasons.
1) The product is so old that the serial number pre-dates our registration system.
2) The product if purchased used is registered to someone else, you must contact the previous owner to have them un-register it, and if you can't do that then you have to file a support ticket as mentioned below

1 Answer

+1 vote
answered Dec 3, 2015 by Jon T (5,930 points)
selected Dec 12, 2015 by AlexTinsley
 
Best answer
This situation will require you to submit a technical support ticket through your account at my.presonus.com.

Verification will be required that cannot be submitted in this area as it is not a secure site.

Kind regards,
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