Question

I'm having trouble getting a signal from my condenser mic (CAD GXL 1200).  It's supposed to take 48V phantom power.  I have no trouble hearing sound through dynamic mics.  Condenser mic is a different story.  I've got the phantom power on, gain turned up, headphones turned up, track ready for monitoring and recording on Studio One, but nothing.  I've reinstalled the driver.  I've tried all my usb ports...nothing.  I haven't found any useful threads on this. Any ideas?  Thanks in advance.

Answer 1

Make sure you are using a standard XLR to XLR cable, if it is XLR to 1/4 inch the phantom power will not work.

If the issue remains, please create a ticket to technical support.

Here is a link to create a ticket: http://support.presonus.com/hc/en-us/requests/new