Questions & Answers

328AI is not producing sound but receiving signal

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asked Sep 4, 2018 in StudioLive Ai LoudSpeakers by bradleyconant (190 points)
Recently purchased new 328AI pa speaker and it is not

Producing sound. It is receiving signal and also able to send signal to the subwoofer that is connected via xlr. Tried hooking just a mic up to both inputs and still no sound but receiving signal.

HELP

4 Answers

0 votes
answered Sep 5, 2018 by AlexTinsley (773,070 points)
selected Oct 25, 2018 by jonnydoyle
 
Best answer
On the back panel is a button to change between the different DSP Settings, the first 3 should function for what you have it setup as. The fourth choice is "User (Hold)". If it is on User, hold down the button so it goes back to the first preset.

If it is on User Mode and you don't hear anything, most likely the output slider for volume is set too low and will need to be adjusted. User mode is controlled through SL Room Control (available from your registered my.presonus.com account), in the application is a slider for the volume level output. See your applications guide for how to setup and use this application.
0 votes
answered Sep 11, 2018 by bradleyconant (190 points)
Thank you for your reply.

I have tried going through the different settings and also turning the wireless connection off as well. Still no sound. Is there a way to reset the speaker? I have tried holding down a button while It turns on for the 10 seconds and it still doesn’t work. Even tried updating firmware.
0 votes
answered Sep 13, 2018 by DBreggin (1,310 points)
Sounds like the audio connection to the amp board is bad.  Could be wiring, could be one or more ICs on either the input or amp board.

Probably needs a trip home to the mothership.
0 votes
answered Jul 17 by mirceapavel (220 points)
Same problem but with the SUBWOOFER
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