Questions & Answers

How can I reset my PreSonus Password if I don't know the recent one?

0 votes
129 views
asked Nov 10, 2018 in Customer Account Portal by milistra (160 points)
Hello!

So, the situation is: I want to make music or at least give my mind the chance to give it a try :)

So I downloaded the PreSonus Prime version, logged in with my Google Account, which is this one.

My problem is that, as I wanted to logg myself into the program and had to type in my password to verify which version I am licensed to use, a warning appeared telling me the password was wrong. Thing is, the password I used is my regular password for all my google accounts which I also used to make my PreSonus account existing. I then searched for a way to reset my password but realized that there is no way to do so apart from changing it with the knowledge of your recent one.

So, why am I writing this here, as I don't even know wheter anyone is going to reply to me is because, I also didn't find the contact mail for PreSonus. I would really, really appreciate an answer!!

I hope it has been possible to understand what I was saying as I know that my english is not the best ;)

Lilli

1 Answer

+2 votes
answered Nov 10, 2018 by elliottsebag (5,950 points)
selected Nov 10, 2018 by milistra
 
Best answer
Hey there :)

It might not be possible if not in the basic system. Then what you'll have to do is contact presonus support by opening a private support ticket and explaining the situation to them.
I'm sure that by providing any identity proof they'll be able to reset your password :)

Hope this might help,

Kind regards
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