I will try the other usb cable I have with other ports. How do i start a tech service ticket? thanks

Well, I had HOPED to keep this all in one question thread, but...(and all you would need to do is "add answer)

Open your 'My Presonus' account, (where you registered your products... you did register right? if not DO SO) in the upper right hand corner click on "support" and 'Create ticket'...simple as that