Questions & Answers

I don’t see my features when I purchased Studio 1 Artist. What do I do?

0 votes
asked Aug 21, 2019 in Studio One 4 by karlnichols (150 points)
I originally downloaded Studio 1 Prime.  Then purchased 4 Artist however none of the features download and when I close and re open or uninstall and re install it still says Prime version.  

Please Help!

1 Answer

0 votes
answered Aug 29, 2019 by PreSonuSupt4 (221,080 points)
Best answer

1. Go to menu Studio One > Studio One Activation 

2. Check the option ... Activate my purchased version of Studio One. Do not check the box "I have purchased an upgrade of Studio One”

3. Click the downward facing arrow on the right edge of the list field there to refresh your product keys listing with Show My Existing Product Keys. This will retrieve the registered products from your user account.

4. Select - from the refreshed list and click Activate and it will activate the new license and restart as -.