Question

I have a licence for Studio One gained through the purchase of Presonus Live III mixer. I need to manage the licences on different computers by removing 2/5 already activated computers then use the empty slots for other devices. 
Here comes the problem. It may be a software bug, but when I try to remove the mentioned devices, after one refresh, they're still there. Furthermore, I cannot download the offline activation file. When I press download, it redirects me to a blank page with the following JSON printed: {"message":"Access Denied"}

Answer 1

Hi

 

I got the same problem with (Studion one 4) getting  "access denied" message in the end of offline activation process as per instructions

How can it be solved ?

Answer 2

Hi some problem, any solution?

Answer 3

I had this and I found the answer in a Q&A for another product. Went to My Products, Studio One is shown. There is a small arrow to the right of that listing (on Safari anyway). I clicked it - it is a "refresh". After the twisty finished, I went through the steps to click Download and it worked. I haven't gone home to install it yet, but I am optimistic.
UPDATE: no go. Now I get the "license isn't issued to this computer". Opened ticket with Presonus.

While waiting for a response I tried removing the activation, re-adding, and download the license but now I am back to Access denied, and the refresh doesn't help.