software is connected via adaptors. Waves recognizes computer but UC does not. Already tried updating the firmware on mixer with no success. What else can I try?
Ensure you have fully updated you mixer and Universal Control and the RTA is only going to show on a firewire connection to the mixer. If you have done this and the issue remains you will need to log a support ticket to review your setup.
https://support.presonus.com/hc/en-us/articles/210050813-How-to-create-a-new-Support-Request-