Questions & Answers

can't find serial number at My Products(studio one prime ver)

0 votes
asked Mar 9, 2020 in Studio One 4 by youjerome (120 points)
I put the product(studio one pirme ver) in my shopping cart twice by mistake and paid.

I've even activated my account, but I can't find my product serial number at My products menu.

1 Answer

0 votes
answered Mar 10, 2020 by aka_busker (32,820 points)
Hi Jerome,

I think you would be better of logging a support ticket than asking here.

You can log a ticket via the MyPresonus application on iOS/android or via the website.  Make sure you use the account you bought the items on so support can check your account out.