Question

I put the product(studio one pirme ver) in my shopping cart twice by mistake and paid.

I've even activated my account, but I can't find my product serial number at My products menu.

Answer 1

Hi Jerome,

I think you would be better of logging a support ticket than asking here.

You can log a ticket via the MyPresonus application on iOS/android or via the website.  Make sure you use the account you bought the items on so support can check your account out.

Cheers,

Jake.