Question

I have tried registering my hardware and the serial number is not working. When I try to register it the screen reads:

"It looks like you're trying to register an AudioBox 96, but you may be entering some characters wrong. The 3rd character should be a 'zero', the fourth should be a capital 'i', and the fifth should be another 'zero.' If you entered these incorrectly, please cancel and enter the correct characters. Otherwise, click OK to continue registering."

I click okay and it says the product is not found.

Answer 1

I have the same problem. How did you proceed?

Answer 2

yaa..me too..it said that the seriel number was already registered

Answer 3

ya even i am having the same issue

Answer 4

same problem with my new presonus 96... How is possible that my serial number was already registered? Will try to call tomorrow.

Answer 5

I think You may have just typed the last number wrong (; I had the same problem and realized that if I just changed the last number (; to what ended up being an unused serial number it was actually the right one (;  It worked! i downloaded all my software