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I can't activate it on my computer Studio ONE

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asked Apr 16 in Studio One 1 by ancik1 (120 points)
Hello. I bought the Studio ONE 1 BOX set
There is software with a serial number here is the content I received in 2011
"Thank you for your registering Studio One Artist. As a customer who registered Studio One Artist after 18/10/2011 you are entitled to a free Upgrade from Studio One 1 Artist to Studio One 2 Artis"

But I can't activate it on my computer
It seems to me that by accident I created another account and I do not have and a message is displayed that I do not own the product
Please help

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