Question

I have Notion4 but cannot run in windows10. 
I reveive this message: "The application was unable to start correctly (0xc0000142)". 
Although I checked my PreSonus account, I cannot find my product record and have no way to update my version to compatible version. 
Again, I tried to upgrade to ver5. but installation program cannot recognize pre-installed notion4. 
Please help me how can I run my notion or upgrade? 
Do I have to purchase complete new package?

Answer 1

There is a fix for this issue as outlined here https://forums.presonus.com/viewtopic.php?f=167&t=14030

However, as you are having issues with your account, please create a ticket from your my.presonus account so we can help you further.