Questions & Answers

I have Notion4 but cannot run in windows10

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asked Feb 10, 2016 in Notion by jamesko2 (120 points)

I have Notion4 but cannot run in windows10. 
I reveive this message: "The application was unable to start correctly (0xc0000142)". 
Although I checked my PreSonus account, I cannot find my product record and have no way to update my version to compatible version. 
Again, I tried to upgrade to ver5. but installation program cannot recognize pre-installed notion4. 
Please help me how can I run my notion or upgrade? 
Do I have to purchase complete new package?

1 Answer

0 votes
answered Feb 23, 2016 by ChrisS23 (13,750 points)

There is a fix for this issue as outlined here https://forums.presonus.com/viewtopic.php?f=167&t=14030

However, as you are having issues with your account, please create a ticket from your my.presonus account so we can help you further.

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