Question

I bought an upgrade from Studio One 4 Artist to Studio One 4 Professional. However, I download the .exe and it installs Artist still. Then I try to upgrade it via the software and get told 'the license is currently in use' despite it saying 0/5 licenses used in my pre-sonus account. Needless to say, £180 doesn't really feel well spent right now. Any help would be pretty cool.
Win10 x64.

Answer 1

Open S1, go to studio one\studio one activation in the file menu.

Copy and paste the product key for pro from your my.presonus account, then click activate.

Answer 2

I'm in the same boat here too. When I open Studio One, it still shows me as 'Studio One 4 Artist' and I cant get the remote on iPad to work as I 'don't have the right version'. When I try and activate my new Product Key, it says I need to enter an 'Unused' product key. Two days since I paid £180 as well. Frustrating as hell...

Answer 3

It worked after i found this:

https://support.presonus.com/hc/en-us/articles/360003304951--2c-Studio-One-4-Software-Install-Studio-One-4-PC-

[2c] Studio One 4 : Software Install Studio One 4 (PC)

*** IMPORTANT NOTE:

Please note the difference between downloading and installing a Studio One versions build and activating Studio One to unlock the core content that is included in a versions installed build. When you download and install Studio One from any source, you are installing the build of that version; 4.0, 4.0.1, 4.1.0, 4.2.3, 4.3.2, etc... In order to unlock the core content for your registered version; Demo, Artist, Professional, you must activate the installed build using the 28 digit product code or the offline 16 digit product key depending on your type of activation. The process of activation will then release the content for the registered version within Studio One once properly activated.