Questions & Answers

Cant upgrade from Prime to Artist

–1 vote
asked Mar 30, 2020 in Studio One 4 by pantelismand (110 points)

I just bought a licence for Studio One Artist and I try to upgrade from Prime but I cant (my laptop has windows 10).

I have tried 2 ways

1) From studio one menu, studio one activation it says "please provide proper upgrade key" when i paste the key

2) From my account, my products, I press the "upgrade button" under the product key. When I paste the key in the box that appears, after a while  the key reapears whithout something happening.

Should I uninstall studio one and reinstall it?

Thank you in advance for your time

3 Answers

0 votes
answered Mar 30, 2020 by Bbd (14,410 points)
Download from your Presonus account and try again.

If that fails please contact support.
0 votes
answered Nov 11, 2021 by st-pierreerick (160 points)
Bonjour, j'ai le même problème. Chaque fois que je lance Studio one Artist il ouvre l'encienne version Prime? Comment fait-on?
0 votes
answered Mar 19, 2022 by chrisbertani (140 points)
Having the same problem