Questions & Answers

Why does there seem to be a problem downloading registered plugins from the Add-ons page?

0 votes
asked Jul 20, 2020 in MyPreSonus Questions by tazjames (160 points)
Guys, so I have an Audiobox 1818VSL that I've purchased, and it also shows up as a registered product on my hardware page. The add-on plugins are also showing up. But my problem is, those plugins seem to refuse to download when I click on the "Download Installer" button. It's just the plugins from the Add-on page that seem to be having a problem. Everything else downloads. Any ideas?

2 Answers

0 votes
answered Jul 30, 2020 by AlexTinsley (924,570 points)
Best answer

These add-on's are only for use with Studio One or as VST3/AU/AAX, these do not work with the 1818VSL Control Panel Software (now discontinued). 

Download the Add-on installer if you want to user the Add-on with Studio One. Once the download has completed, launch Studio One, then drag & drop the file into the Studio One application window and follow the onscreen instructions.

Download the PreSonus Hub installer if you want to use the VST3/AU/AAX versions of this plug-in. Once the download has completed, locate and double click the installer file to start installation, and follow the onscreen instructions.

If you need further assistance contact support at

0 votes
answered Mar 24, 2021 by tammyhaywood (140 points)
I've had this issue for months now and finally decided to use a different web browser. I normally use chrome, but decided to try edge and the links work for the buttons!... at least for me