Question

I bought notion4 from previous reseller, and separately registered studio one3 at this site.

When I intend to upgrade notion4 to 5, they say 'already registered' and previous address access(previous reseller's) was denied.

What should I do?

Answer 1

Please create a ticket in your my.presonus.com account, and we will look further at this. If you have purchased from another user, then a Licence Transfer Request will be required - more info here: http://support.presonus.com/entries/21557575-License-Transfer-Request

-Chris