Question

I just registered an audiobox usb 96. Tried to install Plugin Alliance - Brainworx bx_opto, SPL Attacker, Maag Audio EQ2. The Plugin Alliance page says "code not valid" when I try die redeem the voucher code. But in My.PreSonus it says it is a serial number.

So I cannot download and install the plugins.

Idea?

I already registered on plugin alliance page and already installed a freeware plugin. So it generaly works but I cannot activate the plugin package.

Answer 1

^{I’m having the same problem too. On presonus page it only has serial number not the activating code. It’s pretty weird.}

Answer 2

I'm having same problem too! If anyone can find a solution, please write it here.

Answer 3

I have NO answer but have the same problem. Where is the answer from Presonus? Is there anybody there?

Answer 4

I don't have an answer, but I think the entire MyPresonus site is broken because I just registered a Studio 24c, and many of the StudioMagic plugins are not there.  I don't have any access to the ones you are having trouble with in addition to: Arturia, Lexicon, Izotope, Ujam, and several others.

I opened a support ticked, which was immediately closed, then responded to it to keep it open.  I opened the tickets on January 4.

I thought it might have something to do with the new year, but if you were having problems in December, that is probably not the case.

Maybe if enough people flood this topic, someone from Presonus will take notice.

Answer 5

I am a beta Tester for Plugin Alliance, Flux, Line 6, Slate Digital. and Empty Room Systems

I have not experienced any of these issues all is good for me

Custom Rackmount Audio computer Windows 10 Pro Studio One 5 Perhaps if there is a file that lists all locations of all plugins that can be deleted and then rebuilt on Startup may fix this I would like to know what and where the file is

The one thing I did have to do is even though I have all plugins VST 2.4 and VST3 organized in a Main folder and subfolders for each vendor folder of plugins not showing up is that I had to set a path to the exact folder to get the plugins to show up I have about 4+ at this time but that fixed all the issues with Plugins not showing up in Studio One 5

Good Luck

Hope this helps

Cheers

Answer 6

I had this problem until i tried the serial with (presonus -} before the number or however it was written on presonus site.

The voucher code works now.

Answer 7

I'm with the same problem, anybody has a solution? presonus?

Answer 8

Yep, I'm having the same problem as well... PreSonus page shows the full serial number for the plugin bundle, NOT the voucher code that Plugin Alliance wants lol. I'll send Rick (SVP of Sales at PreSonus) an email and see if he knows anything...

-Nate

Answer 9

Any update on this? Did anyone could solve this?

Answer 10

Same problem here, has anyone received any answer from the Presonus team?

Answer 11

Hey guys I wrote to https://legacy.presonus.com/support from my.presonus account. They just replied with a new code, plugins activated and working fantastically!