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Large Kit - preset - in Presence won't load - says missing

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asked Dec 30, 2020 in Studio One 3 by nolanneal (120 points)
I've tried everything.  Please help. When I load the song start template for "singer-songwriter" I get a missing file error message - also saying Vol 1 instruments didn't install. I've tried reinstalling it - but it never says it's installed.

Anyway, when I open PRESENCE it shows the preset "Large Kit" as being loaded, but there's no sound. And when I open the presets drop-down menu - "large kit" is nowhere to be found.
related to an answer for: Missing Presence Presets??

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