Questions & Answers

My EarMix 16M sounds are distorted

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asked Jan 7 in EarMix 16M by nelsonsigoloff (150 points)
Environment:

Studiolive series III 24R, NSB8X8, and EarMix 16M.  I do not have an AVB switch.  The AVB network runs from the Studiolive24R to the NSB and then from there it daisy chains to the EarMix 16M.  The stage box sits next to my Roland drum kit.  All eight of the Roland outputs are connected to the eight NSB inputs.  All three boxes have the latest firmware.

Problem:

When I adjust the volume of the EarMix 16M to a good level, I get distortion on my drums and red LEDs.  If I turn the individual channels down to where I do not get that distortion and red LED's, the volume is too weak to hear over the main speakers.  The master volume stays with red LED's almost all the time.  However, when I use one of my Shure PSM 930 wireless in-ear monitor units, it all sounds fine.  

What am I doing wrong?  

Thank you!

1 Answer

0 votes
answered Jan 12 by jonnydoyle (384,010 points)
 
Best answer

Ensure all devices are up to date and that cabling meets AVB spec. If the issue remains then please log a support ticket. 

Firmware Version:

  • StudioLive Series III (all models) - v2.4.0.17466
  • NSB 16.8 - v1.2.16705
  • NSB 8.8 - v1.2.16705
  • EarMix - v1.2.16705
  • SW5E - v1.2.16705

Supporting Software Versions:

  • Universal Control (Mac/PC) - v3.4.0.61835
  • UC Surface (iOS/Android) - v3.4.0.61835
  • QMix-UC (iOS/Android) - v3.1.0.54974
  • Capture (Mac/PC) - v3.0.4.61835
...