Why does my Studio One Crash on startup with 10.7 & 10.8 - "Hardware Integration Hang"
Studio One and Universal Control are very tightly integrated. We provide this integration as a means for Universal Control to change sample rate in the program and the program to change UC's sample rate very easily. With this, there is certain files that were created in 10.7 and 10.8 that Studio One needs to have installed properly or Studio One will load and crash after the beginning prompt says "Hardware Integration."
If this is happening to you, there are two things you need to make sure you have installed:
1. Install the latest version of Universal Control from our website.
2. Install the latest version of Studio One from the website.
Once you have done these two things above, Studio One (once started with the mixer properly connected) will see the mixer properly and the program will start up properly. Here are the instructions below to do this:
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1. Make sure to manually remove any drivers prior before updating:
Manual Uninstall StudioLive - Mac
2. Find your device's downloads page below and download and install the version of Universal Control for your Operating System:
FireStudio Project:
http://www.presonus.com/support/downloads/FireStudio-Project
FireStudio Mobile:
http://www.presonus.com/support/downloads/FireStudio-Mobile
StudioLive 16.4.2:
http://www.presonus.com/support/downloads/StudioLive-16.4.2
StudioLive 16.0.2:
http://www.presonus.com/support/downloads/StudioLive-16.0.2
StudioLive 24.4.2:
http://www.presonus.com/support/downloads/StudioLive-24.4.2
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***If you're using a StudioLive mixer, make sure you mixer's firmware is fully up to date:
Check out this link to our knowledge base article on the firmware update process with a StudioLive mixer. This should explain to you how this process is gone through and give you detailed troubleshooting steps to correct problems:
http://support.presonus.com/entries/21308705-how-to-vsl-the-firmware-update-process-troubleshooting
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Installing Studio One:
The newest version is always hosted on our website, in the "My Software" section of your registration homepage.
1. To update the latest version of Studio One, go to www.presonus.com/registration and login to your account.
2. Go to "My Software".
3. Below Studio One, you'll see a list of downloads. You'll want to download the installer for Mac.(Download "Studio One for OSX" from the downloads section of the appropriate Studio One software)
4. Open the .dmg file that was downloaded and drag and drop the Studio One Icon in the applications folder.
5. Activate the software Online and put in your Username and Password and product key in the appropriate fields.
6. Click Activate
7. When going to the Content installation, use the selection "Install from Presonus User Account."
If you are still having problems after doing the above steps, please contact our Technical Support Department
http://www.presonus.com/support/Contact-Technical-Support
