Questions & Answers

Console not passing audio and gain reduction meter is at full defection with any channel selected Is is console fried ?

+2 votes
asked Mar 30, 2016 in Classic Mixers by avanachte (230 points)
MY DAW's recognize that the console is connected via firewire but no audio passes analog or digital.

3 Answers

0 votes
answered Apr 6, 2016 by mastercare (150 points)
I am experiencing somewhat the same issue. I hope someone can give us an answer on this. I have taken care my board and have kept it inside a perfect climate control studio. No clue why is doing this. It looks like we are not the only ones. I just started a Support Ticket, now waiting to hear back and see if it needs to be brought  in for service.
0 votes
answered Apr 10, 2016 by SwitchBack (2,670 points)

The pinned GR meter actually suggests a problem with your computer configuration, or it can be the result of not following a few simple guidelines for connecting and starting mixer and computer.

The simple guidelines: First connect computer to mixer (firewire), then start the mixer and WAIT until it's fully up and running. Only then boot up the computer.

Computer configuration issues can be a bit harder to sort out. This knowledge base article is a good place to start reading up on configuring your computer for audio production:

0 votes
answered Nov 8, 2016 by strickland306 (170 points)
I really wish this was an actual answer instead of just another comment....  I'm having the same issue and have also started a support ticket. My GR light and no audio in/out occurs with and without the computer connected so that eliminates the problem being the computer or the firewire cable.  My mixer has not been moved or disconnected in a few months and has worked perfectly on a daily basis. I have attempted all possible fixes... Toggled the Firewire Link ID 0/1, reset to factory settings, current version of Universal Control, etc.
The old forum has a long list of possible solutions dating back 5-6 years but none seem to work.  Like many of us on here, I am a big supporter of Presonus but this known issue and the fact that I have to pay them to fix the problem is enough to steer me away from their products in the future.