Questions & Answers

My Subwoofer serial is being denied as an Invalid Serial

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asked Aug 15, 2023 in Temblor Series by JuanMartinez1539 (120 points)

I just recently purchased a T10 brand new with an authorized distributor in my country, I even decided to register my 8 y/o Pre Sonus Eris5 (which I purchased at the same store) and those serials went thru without problems. I have a picture of both electronic invoices of these purchases, taken from the Distributor's PC. T10 was purchased on 08/11/23 and Eris's purchase date was on 01/05/16. I did verify letter by letter, number by number, Serial in the back of the unit is the same as the Registration paperwork included inside the box. Really odd.

1 Answer

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answered Aug 18, 2023 by mackjohnson1 (77,510 points)

Create a support ticket, they should be able to help you out

https://support.presonus.com/hc/en-us/articles/210050813-How-to-submit-a-Support-Request-

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