Questions & Answers

How can install the drivers in UC when it thinks there is a third-party firewall that does not exist?

+3 votes
1,412 views
asked Feb 14 in StudioLive Series III by raynielsen (180 points)

Hello, I am have an issue when installing the UC for my console on my windows 11 machine that states "The installer is unable to configure the firewall because a third party firewall (Norton Firewall) is installed on this system. This may limit the network connectivity of this application." The problem is, I do not have any third party software installed on my PC. Windows controls everything. I have ran every program known to man and nothing detects norton on my computer except your software. That being the case, what is the work around? My studio one subscription and the use of my Studio live 16 series 3 board hinge on being able to install these drivers. without them, I might as well cancel my subscription and sell my board. I have loved Presonus for a very long time so I hope this can be fixed. 

Thanks, 

Ray

1 Answer

–1 vote
answered May 10 by MartinKuracka (120 points)
Anyone solved this issue? Dealing with the same thing now...Kaspersky security cloud is uninstalled and still getting this message
...