Questions & Answers

PreSonus ER5 Monitor stopped working

0 votes
1,648 views
asked Jun 27, 2016 in Sceptre, Eris, R-Series by larrywomac (150 points)
  •  MacBook Pro Laptop, El Capitan, Version 10.11.5, Laptop Audio Jack, 
  •  El Capitan
  • App Version 10.11.5
  • I have two monitors connected to my laptop via Live Wire 3.5mm TRS Dual XLR(M) Patch Cable 2 Meters connected into the headphone audio jack. One monitor stopped working but the other is working just fine. 
  • Can you tell me what is going on with the monitor and why it stopped working?

1 Answer

0 votes
answered Aug 22, 2016 by AlexTinsley (910,790 points)
selected Jun 6, 2017 by AlexTinsley
 
Best answer
Take the wire from the speaker that is working and plug it into the one that is not working, do you get sound? If so it may be your cable.

If you don't get sound, then you first should check the fuse.

In the power connector on the back of the speaker, there is a pop out fuse holder, make sure the fuse is not blown, if it is replace it with the spare in the holder. If it blows again, then something may be wrong with the speaker. If you're in the USA, file a support request with us online at http://my.presonus.com, if you're outside the USA, go back to the store where you bought it for warranty or out of warranty repair assistance.
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