Question

Just installed it on a laptop, which meets minimum requirement for software. Here is the crash data:

Also every time I relaunch it is asking me to accept conditions of use again.

Problem signature:

Problem Event Name: APPCRASH

Application Name: Studio One.exe

Application Version: 3.3.1.39379

Application Timestamp: 57c8dc20

Fault Module Name: msvcrt.dll

Fault Module Version: 7.0.7601.17744

Fault Module Timestamp: 4eeb033f

Exception Code: c0000005

Exception Offset: 000000000000109e

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 3081

Additional Information 1: 0ecb

Additional Information 2: 0ecb3bb2de83aa2e8c1d7fb671da98d6

Additional Information 3: dfff

Additional Information 4: dfff6d00cf06b0ea28c8afe7bea39ce0

Answer 1

Here are three troubleshooting steps I recommend you try:

1. Delete the S1 app from your Applications folder, download a fresh copy from My.presonus.com, and re-install.

Test if issue remains
=====================================================================

2. Go to Macintosh HD\Library\Audio\Plug-ins\VST and move all of your VSTs into a folder on your desktop. Test and see if the program still crashes. If it does not crash, move the VSTs back into the original folder.

Test if issue remains
=====================================================================

3. With S1 open, go to Help>Open Settings Folder. Close Studio One and copy the contents of the settings folder to a folder on your desktop. Delete everything in the settings folder with the exception of the user.license file. Test to see if problem is resolved. If not, please feel free to copy your settings back into the Settings folder.

If you are still having a problem please submit a support ticket.