Questions & Answers

denouncing of the robbery and recuperate my audio mixer

0 votes
asked Oct 20, 2016 in Customer Account Portal by jordi_iniesta (150 points)
Dear sirs,

I hereby would like to inform you about the robbery of an audio mixer Presonus 24.4.2

which I bought via Thomann in Germany. The serial number of the audio mixer is PG2C120921.

The Guardia Civil (Spanish Police) was informed about the incident.

I would like to ask you to alert me whenever there is an update taking place with regard to the corresponding  drivers of the audio mixer. I understand that the users have to be registered for the updating of the same. In this way I will be able to know the author, complete the denouncing of the robbery and recuperate my audio mixer.

Thank you in advance for your kind cooperation.

jordi iniesta

2 Answers

0 votes
answered Oct 20, 2016 by ghasenbeck (354,590 points)
Best answer

We appreciate you letting us know about this issue. The best way to keep PreSonus informed is to submit a Support Ticket, so that we have internal records of this issue an can continue work with you; should any further development.
0 votes
answered Oct 20, 2016 by PreSonuSales2 (68,380 points)
Hey Jordi,

Sorry to hear that this happened to you! Creating a support request from your account is a better avenue for receiving assistance with issues of this nature. If you've yet to do that, I'd recommend doing so from the following link: