Questions & Answers

My 16.0.2 mixer has the audio coming out but none of the controls are working.

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asked May 4, 2017 in Classic Mixers by fyness (120 points)
My 16.0.2 mixer has the audio coming out but none of the controls are working.  Few of the lights are on but are dim! Please help. I already sent this unit in for service last year! Thanks

1 Answer

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answered May 5, 2017 by wahlerstudios (104,410 points)
Is there anything connected to your mixer? If it boots like this without FireWire etc., a factory reset probably will not help any more. Are the problems the same as before the last repair? Contact support and tell them about the problems. They know the "history" of your board and if the same repair has to be done again, there must have been something wrong with the former repair. A problem should be solved, not delayed! Of course this is only valid with normal use of equipment. If there are special circumstances (heat, moist, dust etc.), any technical device soon or later will get defective.
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