Questions & Answers

Where can I find my support ticket on Presonus.com?

0 votes
134 views
asked Nov 14, 2016 in Customer Account Portal by yrrnsyjc (150 points)
I submitted a request for crossgrade from Finale to Notion and received an automated email in return.  The email stated I have a support request #346109 and it's waiting for me, but I'm not finding any way to access it.

Thank you.

1 Answer

0 votes
answered Nov 14, 2016 by mattcaprio (148,310 points)
selected Nov 14, 2016 by AlexTinsley
 
Best answer
It is logged under what appears to be your firstname-lastname email address.

Go to my.presonus.com, logout (if logged in), and create an account using the email address you sent the crossgade request under.
You should see the ticket under "Support" once logged in under that email address.

This should all be explained in one of the emails you received.
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