Questions & Answers

Audiobox 44vsl not recognized with latest Universal Control and Mac OS X Sierra 10.12

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asked Dec 19, 2016 in AudioBox USB by brileysandlin (120 points)
  • Macbook Pro retina 15-inch mid 2015
  • Sierra 10.12
  • Universal Control 1.8.3.40882
I cannot get the system preferences or MIDI Setup to recognize my audiobox. I purchased it 2 or 3 years ago, so that's the only other issue I could possibly think of. I looked through release notes and other questions and found nothing. 
Can anyone help? 

1 Answer

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answered Dec 20, 2016 by AlexTinsley (772,520 points)

Did you perhaps reinstall AudioBox VSL 1.3 after installing 1.8.3? 

The VSL software is not compatible with Mac 10.11 or higher. Installing it will kill VSL audio entirely. 

Please open the DMG that the 1.8.3 installer came with, in there is an uninstaller. 

Turn off your 44VSL, run the uninstaller, reboot after the system is done. 

Then reinstall UC 1.8.3 and after the 2nd restart, plug in and turn on your 44VSL. 

That should do it. 

If that still doesn't work. Then contact support at http://support.presonus.com

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