Questions & Answers

How to re-route audio to monitors on PC?

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asked Jan 20, 2017 in AudioBox USB by harrywall (150 points)

 just installed my PreSonus AudioBox Two with a pair of Fluid Audio Fader Series F5 Monitors on my Pryon AMD A10 Desktop PC. I followed all the correct procedures with plugs and installation of Universal Control yet I cannot pick up any audio. 
In sound settings the AudioBox is set as the default speaker and when I play audio it clearly picks up the sound, yet it still never comes through the speakers. Occasionally I get a popping sounds coming from the speakers when I do this, but they only happen occasionally. I've tested multiple USB slots, restarted the system multiple times, given my computer every system update available, tried installing AudioBox instead but none of these resolve my problem. 
My computer is clearly picking up the AudioBox iTwo audio but not re-routing them to the monitors in any of the programs I use (FL Studio, VLC Media Player, etc.) and I need to know how to get the audio to work through the monitors.

1 Answer

0 votes
answered Jan 27, 2017 by paulclarke2 (27,350 points)
 
Best answer

Please follow the steps in the article below to troubleshoot setup, playback and recording with your AudioBox. There may be just a small step along the line you are missing.

Why won't my AudioBox record or play back audio? - http://support.presonus.com/hc/en-us/articles/210044653-Why-won-t-my-AudioBox-record-or-play-back-audio-

If the issue persists, create a support ticket from your my.presonus account.

Be sure to attach system info files to your ticket:

http://support.presonus.com/hc/en-us/articles/210046303-How-Do-I-Create-A-Windows-System-NFO-and-OHCI-Report-for-Tech-Support-

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