Questions & Answers

i have a windows 8 laptop and i cannot get the usb drivers i download to work

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asked Feb 17, 2016 in AudioBox USB by giancarlorigoli (120 points)

So i bought the Audiobox itwo studio. I have a windows 8 (or 10) laptop. The box didnt come with the usb drivers so i have tried downloading the latest version from the presonus website. Each time i try to install it, it says...(see the image). How do i fix this?

 

1 Answer

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answered Feb 18, 2016 by mattcaprio (148,270 points)
Please try the full uninstall/reinstall guide:

http://support.presonus.com/entries/21469744-How-do-I-uninstall-and-reinstall-my-AudioBox-drivers-in-Windows-8-or-Windows-10-

You will also want to try connecting to different USB ports.

You can not have other audio/media-related software open when trying to install drivers.

If you're still unable to install the drivers please open a support ticket by going to your my.presonus.com account and clicking on "Support".
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