Questions & Answers

No sound coming from AudioBox iTwo headphone jack

0 votes
618 views
asked Jan 26, 2017 in AudioBox USB by ericlopez5 (170 points)
Hello,

I have been having this issue for a while now, whenever I plug in my headphones to the headphone jack on the AudioBox iTwo, there is no sound. I have had the AudioBox for 5 months and it just started happening. USB from AudioBox iTwo is connected to my Dell laptop (Inspiron 15 3000 Series). Headphones works fine in the laptop. I have tried uninstalling the software, restarting my laptop and unplugging everything and plugging it back in. Please help.

1 Answer

0 votes
answered Jan 27, 2017 by paulclarke2 (27,330 points)
 
Best answer

The best way to resolve this issue is by creating a support ticket from your my.presonus account.

Be sure to attach system info files to your ticket:

http://support.presonus.com/hc/en-us/articles/210046303-How-Do-I-Create-A-Windows-System-NFO-and-OHCI-Report-for-Tech-Support-

If you are using a headphone adapter i.e 3.5mm to 1/4 jack, try a different adapter to test. 

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