Try removing your settings from Studio One in the event that something is corrupt.
1. Go to Help>Open Settings folder.
2. Copy the contents of the folder over to a folder on your desktop.
3. Close S1 and delete the contents of the settings folder with the exception of the user.license file.
4. Open S1 and go to Studio One>Options (Preferences on a Mac) to reconfigure your settings.
5. Test to see if the problem is resolved. If it is not, please feel free to copy your settings files back over from the backup that you created in step 2.
*If you are missing presets or Sound Sets after doing this, simply double-click one of your Sound Sets under Documents>Studio One>Sound Sets.
If you are still having a problem, please submit a support ticket. please include a .nfo file from your system. Here are instructions:
You can help me get a better view of your hardware configuration by sending back the following requested files:
If you own PreSonus hardware, you will need to have your PreSonus hardware attached to the computer by USB or FireWire and powered on when you do this.
1. Please send me your computer's System Info file.
To access your PC’s System Information on Windows 7
1. Click Start > All Programs > Accessories > System Tools > System Information
2. IMPORTANT: Click File then "Save as", save this file as a .nfo file format and rename the file your name and attach it to this email.
To access your PC’s System Information on Windows 8 and Windows 10:
1. Go to the Desktop.
2. Press [WinLogoKey] + R to bring up 'Run'.
3. Type 'msinfo32' without quotes.
4. Press the [Enter] key.
5. IMPORTANT: Click File then "Save as", save this file as a .nfo file
format and rename the file your name and attach it to this email.
IMPORTANT: "Save as" type: System information File (*.NFO) and attach it to the reply of this email.
