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Running into issues upgrading StudioLive 16.0.2 AI Firmware

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asked May 11, 2017 in Ai Mixers by venkatvenkataramanan (250 points)
Hi:

I am using StudioLive 16.4.2 AI. The current firmware is 7786. I am trying to upgrade to v9194.

First issue: The instructions say on System/Page 9, I will get to see the current firmware version. However, in my case, Page 9 displays Sub Out delays. Only on Page 11 do I see Firmware.

With the USB that has the v9194 files inserted, I pressed Recall. It said "Firmware Upgrade. Contacting PreSonus for updates; Please wait" and immediately, it came back and said "Network Update failed. Power Cycle the Mixer".

I have updated the firmware several times in the past.

Any ideas?

Venki

1 Answer

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answered May 16, 2017 by Michael Martin (89,010 points)
 
Best answer
Please submit a Support Ticket from your user account. Technical Support will be able to help you further.
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