Question

Android connects successfully to wi-fi which is also connected to mixer.  We load Qmix-UC and the mixer shows up on the list.  Try to select and does not allow access.  We try to enable access thru the mixer menu and it does not "see" the Android device (unlike iOS devices).    

Note that IOS devices connect fine, and we can set their rights properly on the mixer menu per normal instructions (in your video).  

Please help.

thanks,
Mike

Answer 1

Create a support ticket, they should be able to help you out.

https://support.presonus.com/hc/en-us/articles/210050813-How-to-create-a-new-Support-Request-

Answer 2

I ended up adding in the ports that is described in this support area and it worked for me on all my Android devices:

I had to manually add them to my port forwarding and point to the IP of the RM32AI that I have.

  Port 6969 TCP

Port 6970 UDP
Port 6871 UDP

Port 47809 TCP and UDP

Once I added them... all was good!..

Good luck!

https://support.presonus.com/hc/en-us/articles/210047303-SL-Remote-and-QMix-Troubleshooting-Guide-