Total newbie to your product line and software - purchased your AudioBox USB + Studio One 3 bundle on June 3 at Guitar Center, a place I've done business with for over 30 years here in the Chicago area...and I then purchased the M-Audio Keystation 61.
Didn't need the interface (your AudioBox USB) but was talked into buying this software instead of Sonar, Reason and Komplete 11 by the Guitar Center department manager fellow who insisted this was easy as pie and touted his own background of previous and current studio work with hundreds of bands and spoke with great authority. Okay.
I just built a music production PC here: Gigabyte MB, Intel i7 chip, both a 3.5TB HDD and a 1TB SSD, 32GB RAM, and the Focusrite Saffire Pro 14. .
Cannot for the life of me get the MIDI keyboard to do anything other than show input but no sound output. Have read through a few dozen of the previously-posted questions and although I have followed along keystroke for keystroke, cannot get past the "couldn't open the speakers" message with an actual fix, or somehow 'reconnect' to the Studio One 3 option - tells me to now connect my external midi devices and then dismiss the message. I do. It doesn't connect.
Your users' manual replies lead me back to the same unresolved problem, and geez, Louise, I'm just getting started here. You may rightly assume I'm a blithering idiot with what, to me, are now completely new and intimidating hardware and software, no offense taken. The point, however, is to please help me get this hooked up and configured and actually usable, because I fear I made a mistake in electing to go with your stuff. I have used Cakewalk Pro Audio 9 for the years since its' ancient launch and had a few issues but they were rapidly resolved. Now I'm moving into this newer hardware and software generation and really need your patient yet keystroke for keystroke direction, including how to resolve these 'little' customer killers at the very start. Be gentle with me, I'm old, slow and fat, and respond best to donuts, coffee, and a knowledgeable tech that knows the ropes and can lead me by the hand...okay? And thank you for laughing with me instead of at me.
I eagerly await your kind and rapid response.
