Sorry to hear about the recent issues you have been experiencing. There is only one version of Universal Control.
To receive the best assistance on this issue, please submit a ticket to technical support.
Include more details and also the following information.
You can help me get a better view of your hardware configuration by sending back the following requested files when you create your support ticket:
You will need to have your PreSonus hardware attached to the computer by USB or FireWire and powered on when you do this.
1. Please send me your computer's System Info file.
To access your PC’s System Information on Windows 7
1. Click Start > All Programs > Accessories > System Tools > System Information
2. IMPORTANT: Click File then "Save as", save this file as a .nfo file format and rename the file your name and attach it to the support ticket.
To access your PC’s System Information on Windows 8 and Windows 10:
1. Go to the Desktop.
2. Press [WinLogoKey] + R to bring up 'Run'.
3. Type 'msinfo32' without quotes.
4. Press the [Enter] key.
5. IMPORTANT: Click File then "Save...," save this file as a .nfo file format and rename the file your name and attach it to the support ticket.
