Question

When Studio One boots up it says failed to open Speakers ( High Definition Audio Device). Then an error pops up saying failed to open Speakers. Please make sure that the speaker conf is set to stereo. Then a button to Manage audio devices. It is set on stereo and is the only option. The speakers work fine for all other programs. Why is Studio One failing to use the audio properly? I also have Audiobox installed and switching over to that gives the same result of no sound at all from Studio One.

Answer 1

Sorry to hear about the recent issues you have been experiencing.

Please check out these two guides, which will assist you in setting up your AudioBox:

1. This guide covers common AudioBox setup and configuration issues, as well as addresses basic reasons for the device to not seem to function properly:

http://support.presonus.com/entries/21351334-why-won-t-my-audiobox-record-or-play-back-audio

2. If the above guide does not resolve your issue, the driver may need to be uninstalled and reinstalled properly. Below are instructions for how to do this:

Windows Vista and Windows 7:
http://support.presonus.com/entries/21524610-how-do-i-uninstall-and-reinstall-my-audiobox-drivers-in-windows-7

Windows 8, 8.1 and Windows 10:
http://support.presonus.com/entries/21469744-How-do-I-uninstall-and-reinstall-my-AudioBox-drivers-in-Windows-8-or-Windows-10-
If you're still having issues, please create a system profile for me using the instructions in the articles above and attach it as a reply. I will then be able to examine your system and provide you with further troubleshooting.

If the issue remains, please create a ticket to technical support.