Question

When I turn on my Studiolive 24.4.2 the gain reduction lights are fully lit up.  There's no gate running.  I also can't gain up any microphones or anything at all.  It makes no sound and doesn't give me a readout.  I updated the firmware, but when I go to system it still says firmware v1.0.  Something aint' right.

Answer 1

Hi,

If your StudioLive mixer's factory presets were lost after a firmware update, the board is not passing audio, or being unresponsive; you can reset your StudioLive to its Factory Default Settings.  Check out this link in our knowledge base: http://support.presonus.com/entries/21327135-how-to-do-a-factory-reset

Also if you want to keep your user created presets or scenes, you will need to back them up. Check out this link in our knowledge base: http://support.presonus.com/entries/20266186-studiolive-scene-preset-backup-transfer

If this does not solve your issue please use the following link to submit a support ticket

Link: https://support.presonus.com/hc/en-us/articles/210050813-How-do-I-create-a-new-Tech-Support-request-by-email-

Regards.