Questions & Answers

RM32AI , UC software, Networking problems

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asked Aug 13, 2017 in Ai Mixers by dRaff (120 points)
Running a 32Ai via ethernet into an Apple Airport Extreme, each band member then uses an iPhone or iPad to connect to the wireless network, we give each full permission over their individual mix to control ears. Last night, after hooking everything up and booting up the mixer, when starting up UC Surface on my iPad, the mixer showed up twice in the device list (I can assure you we only have one mixer present), each with what I think was a different IP Address, something like 10.0.1.4 & 10.0.1.5 if I remember correctly (unfortunately I didn't take a screen shot). This was the case for everyone who tried to connect. Also, I went in to the Settings tab and into Device Permissions, and each iPad was also showing up twice.

After a minute or two, we'd lose all connection to the mixer, it would freeze up and we'd have to power down and reboot it. We got through the night by disconnecting the Airport Extreme from the mixer, and connecting one MacBook Pro to the mixer via Firewire 800 to Thunderbolt cable which stayed connected.

I'll double check all app versions and mixer Firmware, but we've been playing night in and night out without this problem occurring, so what could have caused it all of the sudden?

Thanks in advance!
Derek

P.S. As a follow up question: If we run an ethernet cable out of the 32Ai directly into the Airport Extreme, then all devices connect to that network, do we also need the USB dongle plugged into the mixer?

2 Answers

0 votes
answered Aug 15, 2017 by jschimenes (750 points)
I have seen 2 mixers when I have a network and firewire connection. But my connection was stable.

I think I could be related to the USB dongle being connected wireless to the router and the network cable together.

I would try without the USB dongle
0 votes
answered Aug 21, 2017 by diacsonmemeus (500 points)
MY RM32AI WIRELESS MIXER KIND OF DID THE SAME ON 8-20-17. I WAS CONNECTED VIA FIRE WIRE AND 1 IPAD AND 1 TABLET SO THE MIXER FROZE LIKE 3 TIMES BETWEEN THE SHOW. I WAS RELUCTANT TO BUY THIS NEW WIRELESS BECAUSE OF BAD EXPERIENCE WITH THE STUDIOLIVE BOARD FREEZING UP. HOPEFULLY THEY FIND A FIX FOR THIS SOON. I MUST SAY THE FIX FOR ME WAS REBOOTING IT  EVERY TIMES BUT THAT ****** A LOT OF PEOPLE AND THEY ALL CALL THE MIXER A PIECE OF TRASH. I DO LIKE THE MIXER BUT PRESONUS MUST FIND OUT ASAP OTHERWISE I MAY JOIN THE OTHERS WITH THE NAME CALLING.
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