Questions & Answers

why I get the (error: 0x0006) while installing my audio box usb

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asked Aug 25, 2017 in AudioBox USB by wilmervijil (150 points)
I have try lots of times to install it, uninstall install, and like this and always get the (error: 0x0006   just after installing the usb drivers , what is the problem what should I do?

1 Answer

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answered Sep 6, 2017 by Jamesrhone1 (199,710 points)
 
Best answer
Thank you for contacting Presonus Technical Support. Sorry to hear about the recent issues you have been experiencing.

For this type of issue, please create a support ticket so we can get more detail on the issue.

Please include your computer's System Info file in the support ticket.

You will need to have your AudioBox attached to the computer by USB and powered on when you do this.

To access your PC’s System Information on Windows 8 and Windows 10:
1. Go to the Desktop.
2. Press [WinLogoKey] + R to bring up 'Run'.
3. Type 'msinfo32' without quotes.
4. Press the [Enter] key.
5. IMPORTANT: Click File then "Save...", save this file as a .nfo file format and rename the file your name and attach it to the ticket.

Here is a link to create a ticket: http://support.presonus.com/hc/en-us/requests/new

Thank you for your patience.
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