Questions & Answers

YouTube and Mixcraft 9 do not work after installing Universal Control with PreSonus Audio Box

0 votes
asked Jun 12, 2020 in AudioBox USB by ka02218 (170 points)

Current and new Dell PC:

  • Window 10 Home
  • Intel(R) Core (TM) i7-8700 CPU @ 3.20GHz  3.19 GHz
  • 12.0 RAM  64 Bix  x64 processor

I have a PreSonus Audio Box that I purchased years ago.  When I downloaded Universal Control to use my AudioBox it no longer allows me to play any YouTube Video.

I found a few topics on this on your Q&A but they do not help.  

My Universal Control is current.  

Is there a setting I need to change on my PC?

Thank you,


1 Answer

0 votes
answered Jun 21, 2020 by ronmcdonald (440 points)
selected Jul 6, 2020 by AlexTinsley
Best answer
I had the exact problem with Studio 1.  None of my media players worked, including Youtube. For Studio I had to check  "Release audio device in background" in the audio set up menu.  In UC un-check "Exclusive Mode" in the Windows Audio menu.  That should allow your others players and YouTube to work.