How to update StudioLive Series III firmware
Your StudioLive Series III mixer can be updated in several different ways, either by using an SD card loaded with the firmware update file, or by using the UC Surface software. The following instructions will detail each method. Please be sure to review all instructions before updating your StudioLive Series III mixer.
Steps for the firmware update methods available are listed below. Alternatively, the following video will walk through these methods as well:
NOTE: See here for StudioLive Series III Rack mixers
Updating using an SD card (requires mixer registered in my.presonus)
NOTE: For firmware updates, virtually any SD card should work, as long as it's formatted Fat32. For firmware updates, we suggest using approved cards from out list and formatting the cards using the SD card tool, though it is not required:
Which SD Card should be used with SL Series III Consoles?
What utility should I use to format my SD Card?
- Download the firmware update file for your StudioLive Series III mixer from the My Product page in your my.presonus account. Please review all instructions before updating your mixer.
- Open the folder where you downloaded to and locate the .zip file you just downloaded. It will be named with your mixer’s model number and the new firmware version (e.g. SL32sIII_1.0.11489.zip).
- Depending on your system preferences, the firmware folder may not automatically be uncompressed from the .zip file. To expand/unzip it, simply double-click it.
- In the unzipped folder you will find the firmware update file:
- ad32upgrade.img
- Select the ad32upgrade.img file and either copy and paste or drag and drop it to the root of your SD card. Make sure the file is at the top level of your SD card and not contained in a folder. Once the ad32upgrade.img file is on the root of your SD card, you can eject it and remove it from your computer.
- Power on your mixer and insert the SD card into the SD card slot on the mixer.
- Press the Home button on the mixer and then on the touch screen navigate to System > Firmware
- Touch the Check for Updates button.
The mixer should see the file on the card and notify you that there is an update is available.
- Touch Proceed to start the firmware update.
- A progress bar will show as the firmware update proceeds.
When it's finished, the mixer will automatically reboot itself.
- Once the mixer has rebooted, it is now updated and ready to use. You can confirm that the firmware was updated correctly by checking the Firmware screen again for the reported firmware version.
Updating using UC Surface
There are two methods of updating your StudioLive Series III mixer with UC Surface. One involves dragging and dropping the firmware image file that you download from your my.presonus account, and the other is an online network update, where UC Surface connects to the internet, pulls down the latest firmware for you mixer, and automatically installs it.
Drag and Drop method:
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Download the firmware update file for your StudioLive Series III mixer from the My Product page in your my.presonus account. Please review all instructions before updating your mixer.
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Open the folder where downloaded to and locate the zip file you just downloaded. It will be a .zip file named with your mixer’s model number and the new firmware version (e.g. SL32sIII_1.0.11489.zip).
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Depending on your system preferences, the firmware folder may not automatically be uncompressed from the .zip file. To expand/unzip it, simply double-click it.
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In the unzipped folder you will find the firmware update file:
- ad32upgrade.img
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Open UC Surface and connect to your StudioLive Series III mixer.
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Click on the Gear icon in the top right corner of the UC Surface window to go to the UC Surface Device Settings page.
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Select the ad32upgrade.img file on you computer and then drag it over and drop it on the Version Info section of the Settings page.
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UC Surface will immediately send the firmware update file to the mixer and it will begin the firmware update. A progress bar will show on the mixer's screen as the firmware update proceeds. When it's finished, the mixer will automatically reboot itself.
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Once the mixer has rebooted, it is now updated and ready to use. You can confirm that the firmware was updated correctly by checking the Firmware screen on the mixer or the Version Info section in UC Surface for the reported firmware version.
Network Update method
- On a computer that is connected to the internet, open UC Surface and connect to your StudioLive Series III mixer.
- Click on the Gear icon in the top right corner of the UC Surface window to go to the UC Surface Device Settings page.
- In the lower left section under Version Info, click the Check Firmware Update button.
- UC Surface will connect to your my.presonus account and check for an available firmware update
NOTE: UC Surface requires access to your PreSonus Account in order to check for and perform the firmware update. The first time you do a network update, you will need to enter the Username and Password for your my.presonus account.
If you have not created a PreSonus User Account with us, please click this link here. Make sure your account is activated as well:
PreSonus User Account Creation
- If there is a firmware update available, you will see a dialog like this:
You can click Yes to continue.
If your mixer's firmware is already up to date, you will see a dialog like this:
In this case, you do not need to update the mixer's firmware as it is already up to date. You can click OK to close the dialog, or Update Anyway to force a firmware update.
- Once you being the update, UC Surface will download the firmware image and then send it to the mixer to be installed.
NOTE: The firmware image file will actually be saved to your Downloads folder on your computer. You will now have a local copy of the firmware that you can use at a later time if needed. Because this downloaded firmware image file is renamed from the ad32upgrade.img name that the mixer recognizes, if you want to use it you'll either need to use the UC Surface drag and drop update method, or rename the image file to be ad32upgrade.img so you can use the SD card update method.
A progress bar will show on the mixer's screen as the firmware update proceeds.
When it's finished, the mixer will automatically reboot itself.
- Once the mixer has rebooted, it is now updated and ready to use. You can confirm that the firmware was updated correctly by checking the Firmware screen on the mixer or the Version Info section in UC Surface for the reported firmware version.
If you are still needing assistance with your StudioLive mixer to complete a Firmware Update, please Contact Technical Support.
